The chart below describes our early alert workflow. Intervention efforts are based on the individual flags.
LEVEL 1 FLAGS do not trigger outreach by an Academic Coach in and of themselves. Students are expected to follow up and resolve issue independently using the suggestions provided by you in the comments box. Email messages are sent to students through Starfish from the faculty raiser notifying them of the flag and including your […]
Your time is valuable and you want to make sure you’re supporting your students. Starfish can help you complete many administrative tasks while helping your students stay on a path to success. Check out this handy list highlighting many of the ways Starfish can make your work easier.
Training Your Frontline Staff to Navigate Difficult & Disruptive Situations :Improve Service, Interactions & Positive Outcomes Frontline staff roles are constantly evolving and the pressure of the position requires that they are well trained, exude confidence and have the necessary skills to de-escalate difficult situations. It is critical that frontline staff embrace a customer service culture to […]