Wireless Connectivity graphic

We know many more students started this week with online or remote instruction; in an effort to help students manage this transition, we want to make you aware of some new or expanded resources:

  1. Drop-in Support for Students Available Now

    We have organized live, drop-in, sessions via Collaborate to assist students with the transition to remote course instruction. The goal of these sessions is to provide students with another resource to go to for questions about the basics of online/remote course delivery, successful strategies for participation, encouragement to engage, and even to address fears/concerns.

    Sessions are staffed by SUNY personnel familiar with how to quickly address common student questions about participation in online/remote courses, connect students with technical support for remote access to their courses, and point them to appropriate campus resources.

    Staff are available, live, now to assist! Staff will continue to be available at the days and times listed below:

    • Monday – Friday 7:00AM – 12:00AM Midnight EST
    • Saturday 10:00AM – 5:00PM EST
    • Sunday 1:00PM – 9:00PM EST

    To join a live session, visit: https://us.bbcollab.com/guest/73ee8680bb20494ca6181c2428e8a3f7

    OR Dial in: +1 (571) 392-7650 PIN: 258 129 3907

  2. New Student Focused Website

    A website has been put together by the SUNY Online team that includes: Resources for Success in Your Online Course; Resources for Active Military and Veteran Students; Mental Health, Nutrition, and Technology Resources; as well as links to the Support Guides for Working with Blackboard, brightspace, Canvas, and Moodle.

    Access the website at: https://innovate.suny.edu/covid19/students/  

  3. Open SUNY Helpdesk is Open to All

    The Open SUNY Helpdesk is available to assist students at all campuses with technical support, including how to access their courses using online tools/technology. Access the helpdesk at: https://online.suny.edu/help/.